763-544-5512 | 1875 Lilac Dr N Golden Valley, MN 55422
Customer Service
Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.
Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
Car Warranty Scams FAQs
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
Who is behind the auto warranty scam calls?
Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Feist Automotive in Golden Valley
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$30 OFF VEHICLE SYSTEM FLUSH PACKAGE
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Testimonials
Harvey Leviton, 09/03/2025
I brought my car in for routine service and because ABS and Traction Control warning lights were on. They have worked on this vehicle before. But this time, they did not tell me that because it was a 20 year old Corvette, they would charge me the classic car labor rate of $250/hour. First, I do not think that a 20 year old vehicle is actually a classic car. The state of MN defines a classic car as being at least 25 years old. And according to Google, the average age of a vehicle on the road is 14 years. But more important than that is the fact that JoAnne, the shop manager told me that a new tech was working on my car. I don't have a problem with that except that if you are charging more to work on a 20 year old corvette it is because it requires special expertise to do so, expertise a new tech is unlikely to have. They also said the car arrived with a dead battery. I find that unlikely as the vehicle is a daily driver and I have had no starting issues with it since I replaced the battery 7 years ago. I suspect, but can't prove, that they left the manual transmission in a gear other than reverse, which will cause a rapid discharge of the battery. I did put a warning tag on the transmission lever to indicate that because not everyone knows, or remembers you have to do that with C-6 corvettes with manual transmissions. They recommended a new battery and I accepted their recommendation because the battery was 7 years old. The only other negative is that I asked them to re-set the oil life remaining indicator and they did not. Fortunately it is pretty easy to do and I did it myself. But for what I paid, I shouldn't have had to. On the positive side, the warming lights are off and the car runs fine. JoAnne is friendly and knows her cars. But I can't give 5 stars for the reasons above.